A Day In The Life Of A Kin Navigator
The life of a Kin Navigator can start like anyone else’s—and then the messages begin to come in. “Please call Jane Smith.” “Check in with Tom Ford.” “Reach out to this family.” That’s when the pace picks up.
Sometimes a caller simply needs information. Other times they’re looking for a referral, guidance with paperwork, or support as they navigate the unexpected role of caring for a child. There are countless reasons someone might reach out to a Kin Navigator, but all of them share one thing: they need someone to truly listen.
At VKAP, our top priority is you and your family. We are here to hear you, support you, and walk alongside you. Every single one of our Kin Navigators—and in fact, every staff member at VKAP—has lived experience. We know what it’s like to suddenly find yourself in court supporting your adult child, only to leave with your newborn grandchild in your arms because life has taken an unexpected turn.
In that moment, you may realize you don’t have a crib, or clothes, or even formula. The panic sets in. That’s when you call us. And when you do, we’re here. We’ll help. We’ll listen. Because while each person’s story is unique, there’s always that moment of “I just need help.”
From there, we start making calls—connecting families to resources, doing the paperwork, and researching options. But most importantly, we listen. We let you know that, in some way, we’ve been there too.
We collaborate with Guardians Ad Litem, DCF workers, Resource Coordinators, camps, museums, daycare centers, attorneys, advocates, and anyone else who might lend a hand.
And through it all, we keep the lines of communication open. We follow up. Sometimes, you’ll talk to us from the car, at the school, or even in the grocery store. You might hear one of our own little ones in the background, calling for “Memaw” or asking about gymnastics and rules about wearing a tiara.. That’s part of this life, too—being present for the people we serve while balancing our own families.
It’s hard to define a “typical” day in the life of a Kin Navigator, because every day is different. What unites us is the path we’re walking—and the commitment to helping you find your way forward.
Little teaser coming here — Be on the lookout for the Kin Ambassador Program, follow us on Facebook and Instagram for all the juicy details!
*Jeana Lavallee, Wearer of many hats, Kin Mom, Edie's Gigi, Autism mom*
